ARMSTRONG VINYL SHEET FLOORING RESIDENTIAL WARRANTY GUIDE
THE ARMSTRONG 15-YEAR LIMITED RESIDENTIAL WARRANTY FOR:
The Jaspé Collection™
Etchings™
Stencil Craft™
Highland Park
Urban SettingsTM
Rhythms™
Starstep®
Candide® II *
Right Choice
NatureTones
Medley™
Landmark™
Caspian™
Designate
Destinations™
What is Covered And For How Long?
The Armstrong 15-year limited warranty means that for 15 years from the date of purchase, the floors
listed above:
• Will not rip, tear, or gouge
• Will not permanently indent
• Will not wear through*
• Will not permanently stain from common household stains
• Will not permanently stain from traffic stains including asphalt driveway sealer
• Will not permanently scuff from shoe soles
• Will not fade or discolor from heat or sunlight
• Will not discolor from moisture or underlayment panels
• Will not contain manufacturing defects
*Wear through is defined as loss of the floor design due to normal household use.
THE ARMSTRONG 10-YEAR LIMITED RESIDENTIAL WARRANTY FOR:
Memories™
Themes
Signia
Explorer
Classic
What Is Covered And For How Long?
The Armstrong 10-year limited warranty means that for 10 years from the date of purchase, the floors listed above:
• Will not rip, tear, or gouge
• Will not permanently indent
• Will not wear through*
• Will not permanently stain from common household stains
• Will not permanently stain from traffic stains including asphalt driveway sealer
• Will not permanently scuff from shoe soles
• Will not fade or discolor from heat or sunlight
• Will not discolor from moisture or underlayment panels
• Will not contain manufacturing defects
*Wear through is defined as loss of the floor design due to normal household use.
THE ARMSTRONG 10-YEAR LIMITED RESIDENTIAL WARRANTY FOR:
Traditions™
Bracton™
Sundial
What Is Covered And For How Long?
The Armstrong 10-year limited warranty means that for 10 years from the date of purchase, the floors
listed above:
• Will not rip, tear, or gouge from normal household use
• Will not permanently indent when proper floor protectors are used*
• Will not wear through**
• Will not permanently stain from common household stains
• Will not permanently stain from traffic stains including asphalt driveway sealer
• Will not permanently scuff from shoe soles
• Will not fade or discolor from heat or sunlight
• Will not discolor from moisture or underlayment panels
• Will not contain manufacturing defects
* Regarding floor protectors, as a general rule of thumb, the heavier the item, the wider
the floor protectors should be.
**Wear through is defined as loss of the floor design due to normal household use.
THE ARMSTRONG 5-YEAR LIMITED RESIDENTIAL WARRANTY FOR:
Successor™
Ashton™
What Is Covered And For How Long?
The Armstrong 5-year limited warranty means that for 5 years from the date of purchase, the floors
listed above:
• Will not rip, tear, or gouge from normal household use
• Will not permanently indent when proper floor protectors are used*
• Will not wear through**
• Will not permanently stain from common household stains
• Will not permanently stain from traffic stains including asphalt driveway sealer
• Will not permanently scuff from shoe soles
• Will not fade or discolor from heat or sunlight
• Will not discolor from moisture or underlayment panels
• Will not contain manufacturing defects
* Regarding floor protectors, as a general rule of thumb, the heavier the item, the wider
the floor protectors should be.
**Wear through is defined as loss of the floor design due to normal household use.
What Will Armstrong Do If Any Of The Above Happens?
If any of the above should occur within the warranty periods specified above for each flooring
product, Armstrong will furnish comparable Armstrong flooring of similar color, pattern, and quality, for either the repair of the defective area or the replacement of the floor, at our option. And, if your floor was professionally installed, Armstrong will also pay reasonable labor costs for the direct repairs or replacement.
Armstrong will replace or repair a floor discolored from mold, mildew or alkali one time. If the
replacement or repair fails in the same manner a second time, the flooring conditions may not be acceptable for the installation of sheet vinyl.
What Is Not Covered By This Warranty?
• Damage caused by fire, flooding, or intentional abuse.
• Damage caused by vacuum cleaner beater bar, caster wheels, and cutting from sharp
objects. When vacuuming, we recommend using the wand attachment on your vacuum. Because rolling casters can damage the floor, we do not recommend them.
• Loss of gloss/scratching. If some dulling occurs over time, depending on the amount of traffic, care, and maintenance the floor receives, restore the floor’s shine, using Armstrong’s
Shinekeeper Floor Polish.
• Staining from latex or rubber-backed mats. We strongly recommend mats without a latex or rubber back since these backings can cause permanent discoloration.
• Minor color, shade or texture variations between samples or printed color photography
and the actual material.
• Floors that are not graded “regular”.
• Floors that are installed in other than owner-occupied or tenant-occupied residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors discolored from moisture or underlayment panels after having been repaired or
replaced by Armstrong one time.
• Floors damaged by excessive moisture from sources such as flooding and water leakage.
• Installation defects.
Additionally NOT Covered By All 10-Year and 5-Year Limited Warranties for NONToughGuard
vinyl sheet floors:
• Damage caused by abuse such as moving appliances across the floor without adequate
protection When moving appliances or heavy furniture, lay a plywood panel on your floor
and “walk” the item across it. This protects your floor from scuffing and tears.
What Is Excluded From This Warranty?
Armstrong excludes and will not pay incidental or consequential damages under this warranty. By this we mean any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. No implied warranties extend beyond the terms of this written warranty.
Please note: Some jurisdictions do not allow exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Also note: This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. This warranty applies to floors purchased after February 3, 2003.
What Should You Do If You Have A Problem?
We want you to be happy with your Armstrong floor. If you’re not, call your retail store. They can answer your questions and, if necessary, start to process a claim. If you have further questions, please call Armstrong at 1 800 233 3823.
PLEASE KEEP YOUR RECEIPT OR OBTAIN IT FROM THE ORIGINAL PURCHASER.
Armstrong needs the receipt in order to verify date and proof of purchase to resolve any problems that may occur.
*Candide II available only in Canada
In Canada these warranties are offered by Armstrong World Industries, Canada, Ltd.
ARMSTRONG COMMERCIAL FLOORING WARRANTY
PRODUCTS
Armstrong warrants its regular (first quality) linoleum, vinyl sheet, vinyl composition tile, vinyl and rubber wall base, and welding rods to be free from manufacturing defects for five years from the date of purchase.
INSTALLATION
Armstrong warrants the installation integrity of these products for five years from the date of purchase if installed according to the Armstrong Guaranteed Installation Systems manual, F-5061. The F-5061 manual is revised on a yearly basis, and floors must be installed according to the recommendations contained in the issue of F-5061 that is current and available at the time of installation.
WORKMANSHIP
Armstrong does not warrant the installers' workmanship. Workmanship errors should be addressed to the contractor who installed the floor. Your Armstrong commercial floor should be professionally installed by contractors who have demonstrated expertise in installing commercial floors.
TERMS
Within One Year: If a defect covered by this warranty is reported to Armstrong in writing within one year of purchase, Armstrong will supply new material of the same or similar grade sufficient to repair or replace the defective material. Armstrong will also pay reasonable labor costs.
Within Two Years: If a defect covered by this warranty is reported to Armstrong in writing after one year but within two years of purchase, Armstrong will supply new material of the same or similar grade sufficient to repair or replace the defective material. Armstrong will also pay fifty percent of the reasonable labor costs.
After Two Years: If a defect covered by this warranty is reported to Armstrong in writing after two years but within five years of purchase, Armstrong will supply new material of the same or similar grade sufficient to repair or replace the defective material. Armstrong will not pay labor costs.
Armstrong will not pay labor costs to repair or replace material with defects that were apparent before or at the time of installation.
EXCLUSIONS
The following are not covered by this warranty:
- Improper installation.
- Differences in color between products and samples or photographs.
- Indentation from improper loading including high heels, spiked shoes, rolling loads, chairs or other furniture not using floor protectors.
- Discoloration.
- Failure of the floor to adhere to the subfloor due to, for example, moisture, alkaline or hydrostatic pressure from the subfloor.
- Inappropriate end-user activities.
THERE ARE NO WARRANTIES BEYOND THIS EXPRESS WARRANTY. ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
ARMSTRONG EXCLUDES ANY LIABILITY FOR LOST PROFITS OR ANY OTHER INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES. THE REMEDIES CONTAINED HEREIN ARE THE ONLY REMEDIES AVAILABLE FOR BREACH OF THIS WARRANTY.
WARRANTY OWNER
This warranty extends only to the original end-user. |
